CR 8.5, dual monitor printing issues, delphi

Hi Guys,

We develop software in Delphi and Crystal Report 8.5 is used as reporting tool. Delphi's crystal component is used for coding.

I have a situation with a potential client. They have toshiba tecra m2 laptop which has GEForce FX 5200 video card which is dual monitor card. The OS is XP with SP2. When I click preview it is fetching data from the database and after that it hangs for ever neither displays view window or print. If the Harware accelaration is changed to 0 and Enable write combining is checked for this hardware properties the reports can be viewed and printed. But the client said these hardware properties are required for other applications on the machine.

Could any one help me resolving the issue? Is there any one have similar kind of problem?

Thanks in advance.

-KtuserThis behaviors can occur because of the 'Hardware acceleration' setting in Microsoft Windows. Reducing hardware acceleration on your computer will resolve these behaviors.

To access the 'Hardware acceleration' setting in Microsoft Windows, click Start > Settings > Control Panel > System > Display > Settings > Advanced > Troubleshooting.

There are typically six possible settings for 'Hardware acceleration': from 'None' to 'Full'. Reduce this value one setting at a time until the above behaviors are resolved.

The behavior of 'Enable write combining' has not been tested so not sure about it. Try the following along with the 'Enable write combining' checked and unchecked.